Shop Mobile More Submit  Join Login
Hello everyone, hope you've all been well.

I am posting this journal entry because there has been quite a bit of alarm and worry about my business, and I want to publicly address all these concerns in one place, so that everyone will hopefully understand my plan to see it resolved successfully.

First of all, I truly do want to emphasize my sincere apology to those who have waited an unusually long time to receive their completed commissions. I truly feel awful that I've pushed many of them back and completed other commissions taken long after theirs, and I wish I could effectively express how guilty I feel for putting kind, unspeakably patient people in that position, especially after paying me firsthand. And sadly, a good amount of my clients have had or been having such an experience with me. I am also aware that I have exceeded my estimated deadlines in the past, and at this point I can only offer my condolences and my promise that I will complete all outstanding commissions as rapidly as I am physically able to complete, and I am absolutely serious about following through with this. To those who have been displeased with how long they have been waiting, I am more than happy to offer some form of compensation through art. I offer a free sketch bust or sketch fullbody picture the the customer may claim at any time AFTER a substantial or the entire amount of my current queue of slots is completed. So far, this has been very successful for all those who have requested this form of compensation.

I also want to clarify that the ridiculous wait time is due to my excessive workload, which is unnecessary and inefficient, and entirely of my own doing and my lack of thorough planning. I know people have been angry about it, but I've only opened any additional commissions so that I can meet bare essential needs. The only reason why I have such a workload is because I have consistent necessities to pay for on a monthly basis, such as food, water, heating, electricity, rent, gas money, and Internet. I can't complete any work if I don't have a roof over my head and electricity to work on all of my art. If my electricity were to be shut off, my Internet suspended, and in the worst case scenario kicked out of my house, my commissions would take far longer to finish. At the same time, I do my absolute best to NOT open any commissions if I don't have to. It truly hurts me to be put in a position where I have no choice but to open a few, even simple, commissions when I know I have a good queue of wonderfully patient people already waiting for me to finish their mostly or fully-paid commission.

In addition, I want to note to everyone that I have not been exceptionally communicative because I'm trying to invest as much time as I can to working on and finishing my commissions. Also, when not making progress on commissions, I am getting back to as many e-mails and notes as I can -- my customers being the ultimate priority.

There is an insane amount of things I am juggling right now, in addition to messages and inquiries from those who are not clients of mine. If you message/note/e-mail me and you aren't a client of mine, please don't expect a reply anytime soon, or any at all just to be safe, until my outstanding commissions are completed.  I am deeply sorry for this inconvenience, but proper organization of how I spend my time right now is utterly imperative. The sooner I complete my current queue, the sooner I can move forward and get back to everyone else.

Lastly, I want to let everyone know that while I'm working through my commissions as fast as possible (without carelessly rushing through them), I am trying to get all commissions furthest back on my list out of the way first and foremost, as soon as possible. I used to alternate my commissions between doing a new one, then an older one, then new, old, etc. However, these days I am solely focusing on older commissions until they are out of the way, and then I will work on my more recent commissions.

I also wanted to send my gratitude for taking the time to read this, and that I truly do appreciate it. I hope this has helped to assuage some fears and concerns, and that we can move forward in a positive, peaceful manner as I complete these commissions as soon as I possibly can (while maintaining quality). I also understand that simply making a journal entry won't fix anything, but I know this needed to be laid out for everyone's benefit and hopefully peace of mind.
Many thanks, and have a wonderful December!

:heart:

Add a Comment:
 
:iconahundredwingedwishes:
AHundredWingedWishes Featured By Owner Dec 7, 2012  Hobbyist Digital Artist
There are so many holes in what you say and do it's amazing. I call nothing changes at all and everything remains the same.

P.S. Your no refund policy wouldn't hold up in court, so you may want to adjust that.

Also, GET A JOB IF YOU NEED MONEY. Customers aren't your bank.
Reply
:iconsobela:
sobela Featured By Owner Dec 6, 2012  Hobbyist General Artist
Np Cashoo just get what u can done I'm not going any where just try to not stress out plus have a great Christmas and happy new year cheers. ^_^
Reply
:iconsimply-indescribable:
Simply-Indescribable Featured By Owner Dec 5, 2012
I'm sure a lot of the people waiting really appreciate this letter, and I understand the amount of stress you're under, though I can't say I've been there myself.
Just take care of yourself and keep being wonderful, hopefully you'll get out of this situation soon <3
I am used to waiting a long time, and even having people cancel, so I personally don't mind if my order is pushed back a bit longer in order to get some other commissions finished from people who might not be as patient lol
Reply
:iconrush--it:
Rush--it Featured By Owner Dec 5, 2012  Professional Digital Artist
U will problably too busy to read this lol... But if perhaps u could try auctioning OCs or selling adoptables. I see a few ppl is doing them and some of them are doing great with those. That could help u get some extra cash
Reply
:iconkennymap:
kennymap Featured By Owner Dec 5, 2012  Hobbyist General Artist
This is so true. I forgot about that actually. I know a few people that make good money off of auctioning or selling adoptables. The last most recent auto-buy I saw was $150 for one adoptable. Definitely something for her to consider especially if she needs to make some quick cash when she is behind on bills.
Reply
:iconrush--it:
Rush--it Featured By Owner Dec 5, 2012  Professional Digital Artist
yah exactly. I've felt tempted to try this out but gosh im so lazy lol...But she has the best motivations of all, the "need" lol. That can make u work like if u were 100 men workshop lol. Hopes she read that message and try it out cuz im pretty sure she would pull off extremely cool looking characters to sell.
Reply
:iconkennymap:
kennymap Featured By Owner Dec 5, 2012  Hobbyist General Artist
lol, me too. I've been meaning to try it out as well but, my reasons are the same as yours.
I hope she does read it c:
Reply
:iconkennymap:
kennymap Featured By Owner Dec 5, 2012  Hobbyist General Artist
You had me so worried and concerned. Thanks for the apology and addressing the issues at hand. It is very much appreciated. I just have a few things to say that I hope will help you:

1. I think that solely focusing on your commissions on a first come first served basis is the best way to go. I'm glad that you'll be turning your focus in this new direction. Not only is it fair but, it will also (for the most part) even out the wait transition for those in queue.

2. As a result of effectively moving forward with number 1, in the future if you open up commissions and someone would like you to rush their order above everyone already waiting in queue, you can charge them a rush fee...like 25%-50% of the initial cost of the order. That's up to you to decide.

3. Supply and demand. If your current prices aren't cutting it and you're getting an influx of orders, I think you can safely raise your prices. If your worries are that no one will buy, poll your watchers to get some statistical feedback on potential new prices or do a minimal gradual increase until you get to the point where you need to be.

4. WIPs, estimated turnaround, and communication. If for example you have 10 customers already in queue and here comes customer number 11 getting ready to order, be upfront with them and let them know that based on the number of people ahead of them in line for art, that their artwork may not be completed until another 3 months or however long you estimate that it will take. If there's an unforeseen circumstance that pushes that timetable back, contact the client and keep him/her posted about what is going on. It's better when you're able to get to the client first before they get to you with questions. It builds trust and rapport.

5. Give yourself a schedule and try your best to stick with it. All work and no play makes Jill dull girl. For example, Monday - Friday 6-8hours a day, you can devote your time to getting your work done. If deemed necessary, once in a while you can work some extras hours. All other hours, should be spent on personal matters...things that you need to do for yourself...even if it's just time to relax.

6. Lastly, since you receive orders from different sites, maybe consider (and this is optional) having one general place with all your commission information and details that you can link your customers to... a bit like this. It'll be a place where you can lay down the law about your do's and don'ts, payment information, etc. This way, everyone can be on the same page.

I hope I didn't come across as too forward with my suggestions and I wish you the best of luck c:
Reply
:icongraphix-goddess:
Graphix-Goddess Featured By Owner Dec 6, 2012  Professional Writer
Good advice. I sent her a bullet list, too a while back - and apparently a few others have as well. I hope she takes some of the advice to heart, though. We're just trying to help.
Reply
:iconmaovonema:
maovonema Featured By Owner Dec 6, 2012
totally agree with this.
Reply
:iconinspectorzeel:
InspectorZeel Featured By Owner Dec 5, 2012
I agree with all the suggestions of Kennymap: these are great ideas to keep you on target and get your business running smoothly. Artists are notorious for having lax business prectices, so you must work that much harder to avoid that sort of reputaion. Right now, you have a problem similar to a person who has over-spent on their credit cards: you have a hole that you must work hard to dig yourself out of. But with discipline it is very possible. And it is my experience that a person who makes good on their mistakes often finds themselves winning bigger fans than someone who never makes any mistakes at all. If you can focus and get your biz running smoothly, your stress will be vastly reduced, your reputation will soar, and your biz will increase.

It took a lot of guts to address these issues publicly, and I commend you for it. You have a great future as an amazing artist ahead of you. Put these mistakes behind you and you will be farther down the road to success than many folks twice your age.
Reply
:iconlostdemonschild:
LostDemonsChild Featured By Owner Dec 5, 2012  Hobbyist Writer
If I could like this like you could like posts on Facebook, it would have happened. This post is chalk full of wonderful suggestions.


Also Cashoo, while I have yet to commission you (because I have bad timing and miss your open slots) I want to say that I appreciate this letter. It shows that even though you fell behind, you are a person of honesty and integrity and genuinely care about your customers. Thank you for your honesty and thank you for taking responsibility for what has happened. I hope things get better for you and I happily await the day I can finally add one of your beautiful works of art to my collection.
Reply
:iconkennymap:
kennymap Featured By Owner Dec 5, 2012  Hobbyist General Artist
Thank you. Sometimes you need to hear not only about the problems but, some probable solutions as well.
Reply
:iconmagicpotion:
magicpotion Featured By Owner Dec 5, 2012  Hobbyist Digital Artist
Thanks for the update, I was starting to worry to be honest, but I totally understand what stress and disorganisation can do to you.

All the best for the future.
Reply
:iconexcessiveexpression:
ExcessiveExpression Featured By Owner Dec 5, 2012  Professional Digital Artist
That's an excellent way to address the issue, very well worded. Best of luck!
Reply
:iconmeleni:
Meleni Featured By Owner Dec 5, 2012
I'm very patient and this entry helps too :) Take all the time you need! <3
Reply
:iconverrilo:
Verrilo Featured By Owner Dec 5, 2012
Wow that is quite a bit of stress you are under (I know I'm stating the obvious). It's nice to see such honesty and openness and I'm sure that your clients appreciate it very much.

I hardly do commissions simply because of a 19month old that I have to keep an eye on at all times. And even if I had all the time in the world for commissions, I can't draw under constant stress or without that desire from the love of drawing to draw in the first place.

Keep your head up, good luck and keep moving forward. I have always enjoyed seeing your work and that to me is the biggest reward no matter the wait. :)
Reply
:iconsnowy-ninja:
Snowy-Ninja Featured By Owner Dec 5, 2012  Professional General Artist
I understand and are grateful for this letter :)

In all honesty i think that your prices are way under priced compared to professional rates , i am still at uni but making money from illustrations so i know it can be tough and understand that you can get behind on work. I really can not say anything else other then good luck i hope everything works out for you!

*ps i am sure i have noted you with my new email address if not i will re send it to you!
Reply
:icongavinmichelli:
GavinMichelli Featured By Owner Dec 5, 2012  Professional Digital Artist
I find that sending WIPs to clients will often alleviate any anger over a long wait. As long as you're in constant communication with them, they tend to be much more forgiving of a longer wait. I know it seems like just working and not talking to them is the best strategy for getting the commissions done, but the extra time you spend on communicating and sending updates is usually worth it in terms of building a relationship with your clients. Best of luck with your queue ;)
Reply
:icongraphix-goddess:
Graphix-Goddess Featured By Owner Dec 6, 2012  Professional Writer
I agree with this for sure. It wasn't the timeframe that got me upset, it was the multiple letters I got from her promising my piece would be done "this day" and "this day" and then "this day" for sure, etc.... and then MONTHS went by and no message/progress or anything. I don't care about waiting if I'm told the truth... I just want honesty.

I'm glad she finally owned up and posted this honest letter here... I think it was much needed to address these issues many of us are having.
Reply
:iconexcessiveexpression:
ExcessiveExpression Featured By Owner Dec 5, 2012  Professional Digital Artist
Seconding this! It's a strategy that can save your bacon in a pinch.
Reply
:icongraphix-goddess:
Graphix-Goddess Featured By Owner Dec 5, 2012  Professional Writer
:heart: Thank you for your full honesty, here, Cashoo. I know it doesn't make everything right - times are tough - I know and understand - but your honesty here is so important and so very heartfelt and appreciated by us all.....

Thank you, Dear and I hope things get better. God knows your talent should take you to great heights. I just hope you can organize yourself to let this opportunity in. Take care and good luck finishing these backlogs.
Reply
:icongiz-art:
giz-art Featured By Owner Dec 5, 2012  Professional Digital Artist
Thank you very much for this letter Cashoo.
Theses news from you are very appreciated.

I perfectly understand that life is life ! And the last thing I would wish is that the commission I asked become a source of stress.
I don't mind to wait, I've already say so.
Try to handle the best you can life, and urgent stuff that really needs your attention.

And thanks once again for keeping us informed ;)

Best wishes for you and keep on !!! :)
Reply
:iconzombiena:
Zombiena Featured By Owner Dec 5, 2012  Hobbyist
Thanks for your letter.
I appreciate it very much.
Perhaps we may here or on your blog, so soon admire new pictures of you.
I like to wait a little longer at a picture of you.
How belovedshadows said: A person isn't just an art machine!
For me it would be the greatest honor of my commissioned if you even bring a little fun.
As long as you stay in contact with your customers, everything is fine!
:hug:

(Sorry for any errors in the formulation of my English sentences. :ashamed: )
Reply
:iconazaragore:
AzaraGore Featured By Owner Dec 5, 2012  Hobbyist Interface Designer
I don't know about it being impossible to do commissions without a roof over your head or internet. I'm currently commissioning someone who I later found out was homeless and moving from free-wifi joints to complete commissions or would stay at a friends/relatives until she needed to move on. Regardless I hope you stick to your word, and finish the commissions, I also hope you show us a progress list of those who has commissioned you sometime soon so we all know where we stand in the list of folks waiting on commission(s).
Reply
:iconlostdemonschild:
LostDemonsChild Featured By Owner Dec 5, 2012  Hobbyist Writer
Situations are different for everyone. So you know a homeless person who has access to free-wifi places but that isn't the case for everyone. To assume someone can do it just because another person can is well...ignorant...though I don't want to use that word because it doesn't feel like it fits properly. Also staying with a relative or friend isn't always an option either.

Though I have to say, I agree with you as far as a progress list is concerned. Having a progress list up would help alleviate some of the tension current customers may be feeling and it could give a new customer an idea on how long it would take her to get to their art.
Reply
:iconazaragore:
AzaraGore Featured By Owner Dec 5, 2012  Hobbyist Interface Designer
A lot of artists have done this.. if you have the ambition to do it you can make it happen. I don't see how telling her a story of someone else being able to do it, telling her it's not impossible makes me ignorant.
Reply
:iconlostdemonschild:
LostDemonsChild Featured By Owner Dec 5, 2012  Hobbyist Writer
Like I said, it wasn't the exact word I wanted to use since it didn't seem to fit. I just couldn't think of the right word. Also, yeah other artists have done this, but as I said before, everyone's situation is different and sometimes your ambition to do something means little to nothing in those situations. That's the point I was trying to make. Where those artists were able to either get somewhere with free wifi or stay with a friend, that may not be the same solutions available to her.
Reply
:iconbelovedshadows:
belovedshadows Featured By Owner Dec 5, 2012
A person isn't just an art machine, it is also stress and the will and muse to do such beautiful art.If a person is rushed though it might not be its best, and I would think that people would understand this as well. I hope your work load goes swiftly. Cashoo, and that things lessen that are stressful!
Reply
:iconazaragore:
AzaraGore Featured By Owner Dec 5, 2012  Hobbyist Interface Designer
She's not being rushed, she has folks waiting on art since November 2011 and has been scarcly giving them updates or even replies to their concerned emails. I'm not telling her to pump out all these commissions for 30 (or more) commissioners all I said was I hope she sticks to her word, I also hope she stops writing us essays detailing every event going on in her life. If she truly wants to be more mature and professional keeping personal life and business apart is the one of the key elements of accomplishing that. Her sob stories, guilt trips, and exposing her customers personal lives or medical downfalls isn't something everyone needs to be reading about on her accounts.
Reply
:iconwelar:
welar Featured By Owner Dec 5, 2012
A casual non-paid artist is not an art machine.
A professional commissioner is EXPECTED to be.
Reply
:iconjadehakai:
JadeHakai Featured By Owner Dec 5, 2012
A person isn't just an art machine, but by accepting money they become a professional: While still not a machine, they are expected to hold to certain standards and professionalism, just as any other service provider. Cashoo addresses it in one key word by referring to it as a business. There is a reason it is called a workload- it is work, and hard, to do what Cashoo and other artists do.

Cashoo, you're doing a good job of transparency and honesty here, and it is appreciated. I hope everything works out for the best for you and you are able to get centered and push some of your backlog out of the way. I hope it has been a learning experience, and that you continue to move positively forward step by step.
deviantART muro drawing Comment Drawing
Reply
Add a Comment:
 
×

More from DeviantArt



Details

Submitted on
December 5, 2012
Link
Thumb

Stats

Views
6,718
Favourites
5 (who?)
Comments
32
×