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December 5, 2012
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Hello everyone, hope you've all been well.

I am posting this journal entry because there has been quite a bit of alarm and worry about my business, and I want to publicly address all these concerns in one place, so that everyone will hopefully understand my plan to see it resolved successfully.

First of all, I truly do want to emphasize my sincere apology to those who have waited an unusually long time to receive their completed commissions. I truly feel awful that I've pushed many of them back and completed other commissions taken long after theirs, and I wish I could effectively express how guilty I feel for putting kind, unspeakably patient people in that position, especially after paying me firsthand. And sadly, a good amount of my clients have had or been having such an experience with me. I am also aware that I have exceeded my estimated deadlines in the past, and at this point I can only offer my condolences and my promise that I will complete all outstanding commissions as rapidly as I am physically able to complete, and I am absolutely serious about following through with this. To those who have been displeased with how long they have been waiting, I am more than happy to offer some form of compensation through art. I offer a free sketch bust or sketch fullbody picture the the customer may claim at any time AFTER a substantial or the entire amount of my current queue of slots is completed. So far, this has been very successful for all those who have requested this form of compensation.

I also want to clarify that the ridiculous wait time is due to my excessive workload, which is unnecessary and inefficient, and entirely of my own doing and my lack of thorough planning. I know people have been angry about it, but I've only opened any additional commissions so that I can meet bare essential needs. The only reason why I have such a workload is because I have consistent necessities to pay for on a monthly basis, such as food, water, heating, electricity, rent, gas money, and Internet. I can't complete any work if I don't have a roof over my head and electricity to work on all of my art. If my electricity were to be shut off, my Internet suspended, and in the worst case scenario kicked out of my house, my commissions would take far longer to finish. At the same time, I do my absolute best to NOT open any commissions if I don't have to. It truly hurts me to be put in a position where I have no choice but to open a few, even simple, commissions when I know I have a good queue of wonderfully patient people already waiting for me to finish their mostly or fully-paid commission.

In addition, I want to note to everyone that I have not been exceptionally communicative because I'm trying to invest as much time as I can to working on and finishing my commissions. Also, when not making progress on commissions, I am getting back to as many e-mails and notes as I can -- my customers being the ultimate priority.

There is an insane amount of things I am juggling right now, in addition to messages and inquiries from those who are not clients of mine. If you message/note/e-mail me and you aren't a client of mine, please don't expect a reply anytime soon, or any at all just to be safe, until my outstanding commissions are completed.  I am deeply sorry for this inconvenience, but proper organization of how I spend my time right now is utterly imperative. The sooner I complete my current queue, the sooner I can move forward and get back to everyone else.

Lastly, I want to let everyone know that while I'm working through my commissions as fast as possible (without carelessly rushing through them), I am trying to get all commissions furthest back on my list out of the way first and foremost, as soon as possible. I used to alternate my commissions between doing a new one, then an older one, then new, old, etc. However, these days I am solely focusing on older commissions until they are out of the way, and then I will work on my more recent commissions.

I also wanted to send my gratitude for taking the time to read this, and that I truly do appreciate it. I hope this has helped to assuage some fears and concerns, and that we can move forward in a positive, peaceful manner as I complete these commissions as soon as I possibly can (while maintaining quality). I also understand that simply making a journal entry won't fix anything, but I know this needed to be laid out for everyone's benefit and hopefully peace of mind.
Many thanks, and have a wonderful December!

:heart:

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:iconahundredwingedwishes:
AHundredWingedWishes Dec 7, 2012  Hobbyist Digital Artist
There are so many holes in what you say and do it's amazing. I call nothing changes at all and everything remains the same.

P.S. Your no refund policy wouldn't hold up in court, so you may want to adjust that.

Also, GET A JOB IF YOU NEED MONEY. Customers aren't your bank.
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:iconsobela:
sobela Dec 6, 2012  Hobbyist General Artist
Np Cashoo just get what u can done I'm not going any where just try to not stress out plus have a great Christmas and happy new year cheers. ^_^
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:iconsimply-indescribable:
I'm sure a lot of the people waiting really appreciate this letter, and I understand the amount of stress you're under, though I can't say I've been there myself.
Just take care of yourself and keep being wonderful, hopefully you'll get out of this situation soon <3
I am used to waiting a long time, and even having people cancel, so I personally don't mind if my order is pushed back a bit longer in order to get some other commissions finished from people who might not be as patient lol
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:iconrush--it:
Rush--it Dec 5, 2012  Professional Digital Artist
U will problably too busy to read this lol... But if perhaps u could try auctioning OCs or selling adoptables. I see a few ppl is doing them and some of them are doing great with those. That could help u get some extra cash
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:iconkennymap:
kennymap Dec 5, 2012  Hobbyist General Artist
This is so true. I forgot about that actually. I know a few people that make good money off of auctioning or selling adoptables. The last most recent auto-buy I saw was $150 for one adoptable. Definitely something for her to consider especially if she needs to make some quick cash when she is behind on bills.
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:iconrush--it:
Rush--it Dec 5, 2012  Professional Digital Artist
yah exactly. I've felt tempted to try this out but gosh im so lazy lol...But she has the best motivations of all, the "need" lol. That can make u work like if u were 100 men workshop lol. Hopes she read that message and try it out cuz im pretty sure she would pull off extremely cool looking characters to sell.
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:iconkennymap:
kennymap Dec 5, 2012  Hobbyist General Artist
lol, me too. I've been meaning to try it out as well but, my reasons are the same as yours.
I hope she does read it c:
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:iconkennymap:
kennymap Dec 5, 2012  Hobbyist General Artist
You had me so worried and concerned. Thanks for the apology and addressing the issues at hand. It is very much appreciated. I just have a few things to say that I hope will help you:

1. I think that solely focusing on your commissions on a first come first served basis is the best way to go. I'm glad that you'll be turning your focus in this new direction. Not only is it fair but, it will also (for the most part) even out the wait transition for those in queue.

2. As a result of effectively moving forward with number 1, in the future if you open up commissions and someone would like you to rush their order above everyone already waiting in queue, you can charge them a rush fee...like 25%-50% of the initial cost of the order. That's up to you to decide.

3. Supply and demand. If your current prices aren't cutting it and you're getting an influx of orders, I think you can safely raise your prices. If your worries are that no one will buy, poll your watchers to get some statistical feedback on potential new prices or do a minimal gradual increase until you get to the point where you need to be.

4. WIPs, estimated turnaround, and communication. If for example you have 10 customers already in queue and here comes customer number 11 getting ready to order, be upfront with them and let them know that based on the number of people ahead of them in line for art, that their artwork may not be completed until another 3 months or however long you estimate that it will take. If there's an unforeseen circumstance that pushes that timetable back, contact the client and keep him/her posted about what is going on. It's better when you're able to get to the client first before they get to you with questions. It builds trust and rapport.

5. Give yourself a schedule and try your best to stick with it. All work and no play makes Jill dull girl. For example, Monday - Friday 6-8hours a day, you can devote your time to getting your work done. If deemed necessary, once in a while you can work some extras hours. All other hours, should be spent on personal matters...things that you need to do for yourself...even if it's just time to relax.

6. Lastly, since you receive orders from different sites, maybe consider (and this is optional) having one general place with all your commission information and details that you can link your customers to... a bit like this. It'll be a place where you can lay down the law about your do's and don'ts, payment information, etc. This way, everyone can be on the same page.

I hope I didn't come across as too forward with my suggestions and I wish you the best of luck c:
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:icongraphix-goddess:
Graphix-Goddess Dec 6, 2012  Professional Writer
Good advice. I sent her a bullet list, too a while back - and apparently a few others have as well. I hope she takes some of the advice to heart, though. We're just trying to help.
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:iconmaovonema:
totally agree with this.
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